If you own or operate an outbound call center, you’ve probably heard quite a bit about various phone dialer systems. In fact, it’s likely you’re using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you’ll probably grow out of it shortly. Even if you’re not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.
These days, most phone dialer systems come as part of an all-in-one CRM system package. This is usually the most cost effective way to get a phone dialer. In addition, by purchasing everything from one source, there’s the added benefit of smooth interfacing between the phone dialer system and other portions of the CRM package.
If you’re not already using a phone dialer, not familiar with how they work, or if you’re already an expert, but just don’t have the time to spend on optimizing your current system, it may be a good idea to invest in a web-based CRM system. You’ll need three things to get one up and running: a PC, an internet connection, and a phone connection. With some of today’s more advanced web-based CRM systems, all the mundane, time wasting aspects to running a phone dialer-equipped CRM system are handled for you by the company from which you purchased the system. This results in a higher number of calls, leads, and revenue for you, not to mention more time to handle other critical aspects of your business.
Most quality phone dialer systems also come bundled with several other features designed to make your sales force more effective. Some of these timesaving features include voice messaging systems and automatic faxing and emailing capabilities. The more time your sales agents can save by automating their busy work, the more time they will have to follow up on leads generating by the other CRM applications.
By increasing out-bound calls by as much as 400%, some of the more advanced phone dialer systems help prevent busy signals, answering machines, and wrong numbers from wasting your sales agents’ time. The best phone dialer systems also include a “power dialer” feature. The power dialer feature is designed to optimize business-to-business (B2B) sales calls, where secretaries and voice mail are likely to present more of a time drain and obstacle to closing sales than no one being home at a residential lead.
Whether you’re already using a phone dialer system, or looking into making an investment in your business, the latest dialers have what you need to boost revenue and save time.
